Privacy Policy
Your privacy is important to us
Introduction
At Chowder Heads, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with us through social media.
Information We Collect
We collect information to better understand how our customers interact with our restaurant, website, and social media presence. This may include:
- Website usage data (pages visited, time spent, navigation patterns)
- Device information (browser type, operating system, IP address)
- Social media interactions and engagement metrics
- Reservation information (name, phone number, party size, date/time)
- Online ordering details (contact information, order history, preferences)
How We Use Your Information
We use the information we collect exclusively to improve your dining experience and better serve our customers:
- Understand customer behavior and preferences
- Improve our website functionality and user experience
- Analyze dining trends and popular menu items
- Process reservations and online orders
- Communicate about your reservations or orders
- Enhance our menu offerings and restaurant operations
- Develop and manage future loyalty programs
Future Loyalty Program
We plan to establish a loyalty program in the future to better understand our most loyal customers' dining habits and ordering preferences. This program will be entirely optional and designed to reward our regular customers with exclusive benefits and personalized experiences. If you choose to participate, we may collect additional information about your dining history and preferences to provide you with tailored rewards and offers.
🔒We Will NEVER Sell Your Information
Your trust is paramount to us. We want to be crystal clear: We will NEVER sell, rent, or share your personal information with third parties for their marketing purposes. The data we collect is used solely to improve your experience at Chowder Heads and understand how we can better serve you.
Web Technologies & Analytics
We use standard web technologies to understand how visitors interact with our website and social media:
- Cookies: Small text files stored on your device to remember your preferences and improve your browsing experience
- Analytics Tools: Services like Google Analytics and Facebook Pixel to track website traffic and user behavior
- Social Media Insights: Metrics provided by social media platforms to understand engagement and reach
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect certain features of our website.
Cookie Policy
When you visit our website, we ask for your consent before setting cookies that track your browsing behavior. Here's what you need to know:
Types of Cookies We Use
Essential Cookies (Always Active)
These cookies remember your cookie preferences and are necessary for the website to function properly. They don't track your browsing behavior.
Analytics Cookies (Requires Consent)
Google Analytics (GA4) helps us understand how visitors use our website, which pages are most popular, and how people navigate our site. This helps us improve your experience.
Marketing Cookies (Requires Consent)
Facebook Pixel helps us understand the effectiveness of our marketing campaigns and allows us to show relevant content to people who have visited our website.
First-Party Tracking Cookies (Requires Consent)
We use our own cookies to recognize repeat visitors and understand visit frequency. This helps us identify our most loyal customers and improve their experience.
Managing Your Cookie Preferences
When you first visit our website, you'll see a banner asking for your consent to use cookies for analytics and marketing purposes. You can choose to:
- Accept: Allow all cookies to help us improve your experience
- Reject: Decline analytics and marketing cookies (essential cookies will still be used)
Your choice is stored for 6 months. You can change your preferences at any time by clearing your browser cookies or contacting us. If you reject cookies, we won't track your visits or behavior, and third-party analytics tools won't be loaded.
UTM Tracking Parameters
We may use UTM parameters in our marketing campaigns to understand which channels bring visitors to our website (e.g., Facebook, email, Google ads). This helps us focus our marketing efforts on what works best. UTM data is only collected if you accept cookies and is stored temporarily during your browsing session.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We use trusted third-party services to help operate our business, such as reservation platforms (OpenTable), online ordering systems, payment processors, and analytics providers. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and not use it for any other purpose.
Your Rights
You have the right to:
- Access the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Disable cookies through your browser settings
Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
By using our website, making a reservation, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.